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The process is designed where parties speak directly to each other whether via telephone, video conferencing or face to face round the table meeting. 

For civil and commercial disputes, a mediation agreement is signed by all parties prior to the commencement of the meeting. For community disputes the mediation principles are explained and verbally agreed by the parties.

The meetings with the mediator can be joint sessions (plenary) with all parties and/or separate single meeting(caucus) as considered appropriate by the mediator.

The parties present their own views, opinions and feelings.

The parties share and clarify information, gradually developing a clearer and broader picture of the dispute.

The parties move into problem-solving, talking about what they want to change, weighing options, and making decisions.

The parties make a written record what is agreed and signed by all parties.

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